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Question Members Locked Out


I'm on Instagram
I have noticed that certain members who are paid subscribers are locked out of the forum and can not receive private messages. I was trying to send a private message to faithVA and it won't let me send it. The error says: faithVA has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not sent your message to him/her.. How long is it going to take for active members to get their access back? I also know she put in a ticket this morning, but has yet to hear anything about this problem? Can you please provide status? Thanks.