Discussion in 'Suggestions, Requests, Q and A' started by MonaRae, Aug 13, 2015.
@An_gell cannot post
When folks was asking "Where errbody was at.....Well Half The People can't even Post.
Nichelle02 sent me this message:
I am SO sorry to bother you but I'm hoping you can post a message for me in this thread: https://longhaircareforum.com/threads/unable-to-access-the-full-site.766979/#post-21714275C
I can't access the site and can only message people that I have messaged before.
Can you please let Beverley know that I renewed my membership a week ago (paid twice due to system issues) and still cannot access the site or post. I sent an email and opened a ticket but there hasn't been a response.
Thank you so much!
She has paid to renew her membership but is still unable to get on. She is locked out.
@IDareT'sHair and @NaturallyATLPCH
thank you, I granted oneastrocurlie access yesterday. I don't see that she has logged in to try it. Can you tell her to respond to the email and take action that I sent her at her gmail account today or I will have to disable her access in a couple of days.
@IDareT'sHair an_gell can post now
@divachyk - thank you. i apologize - somehow i missed this message in the flury. pelohello is resolved now
Thank you ladies!!!!!!!!!!!!!!!!!!!!!
@pelohello please see my email. thank you
I received your email and I will do before the week is out. Thanks again!!!!!
Thanks so much @IDareT'sHair and @beverly.
Thanks so much! I'm in!
@nysister is unable to access the site and is locked out after renewing
@beverly thank you, I have access now
@deediamante Thank you!
@beverly I've access now. Thanks!
@beverly : Thank you, have access now.
Hi @beverly ! @AudraChanell has renewed her membership and is having problems accessing the full site. Can you help her please?
Mzteaze is locked out after she renewed her subscription.
@sapphire74 and @KCcurly - Mztease and AudraChanelle are now resolved. thanks!
@beverly Add @flowinlocks to the list. She paid a week ago and has been locked out since and hasn't received a response after emailing about the issue.
Hi Beverly @faithVA cannot access the site after her recent account upgrade. Please help.
Can I just say that this is obviously an issue that needs to be addressed. I paid my renewal almost 4 days ago and I'm just today getting my access back. That's ridiculous. Is there a disclaimer somewhere that says how long it takes to get access to the site? I've never waited this long...and if I wasn't able to send a private message I would still be waiting. But lhcf sure did take the money out of the account with no problems
@Honey Bee renewed her subscription but can't access the full site.
@Dposh167 I sent you an a detailed email explanation for why this occurred , did you not get it ? if you have a concern about anything related to this forum, please feel free to contact via private message or email. Per the forum rules calling out people or being disrespectful to me or other members may result in your account being suspended. Thank you.
All: If anyone contacts you with a subscription/access issue please have them to email me at the customer service email address which is listed in paypal - [email protected] instead of posting their name in this thread.
Many issues that have been posted were resolved prior to me seeing the post on here since the user also contacted me at my email address. I just failed to mention that before. This method helps me to address issues more efficiently and timely. Thanks!
My issue is fixed now. Thanks so much @beverly!
I'm so happy that this part of the board can be seen without full access. Thank you @beverly
@lamaria211 Cannot Post! Please Fix!
Will also give her your email address.
Thank you so much for your help. I now have full access.