Suggestion Unable To Access The Full Site

Discussion in 'Suggestions, Requests, Q and A' started by MonaRae, Aug 13, 2015.

  1. IDareT'sHair

    IDareT'sHair Not Hittin' Paynah

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  2. IDareT'sHair

    IDareT'sHair Not Hittin' Paynah

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    When folks was asking "Where errbody was at.....Well Half The People can't even Post.

    Sheesh.
     
  3. Serenity_Peace

    Serenity_Peace Genius never dies!

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    @beverly

    Nichelle02 sent me this message:

    Serenity -

    I am SO sorry to bother you but I'm hoping you can post a message for me in this thread: https://longhaircareforum.com/threads/unable-to-access-the-full-site.766979/#post-21714275C
    I can't access the site and can only message people that I have messaged before.

    Can you please let Beverley know that I renewed my membership a week ago (paid twice due to system issues) and still cannot access the site or post. I sent an email and opened a ticket but there hasn't been a response.

    Thank you so much!

    She has paid to renew her membership but is still unable to get on. She is locked out.

    Thanks you!!

    SP
     
  4. beverly

    beverly Admin (August 2007 Photo) Staff Member

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    @IDareT'sHair and @NaturallyATLPCH
    thank you, I granted oneastrocurlie access yesterday. I don't see that she has logged in to try it. Can you tell her to respond to the email and take action that I sent her at her gmail account today or I will have to disable her access in a couple of days.
     
  5. beverly

    beverly Admin (August 2007 Photo) Staff Member

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    IDareT'sHair likes this.
  6. beverly

    beverly Admin (August 2007 Photo) Staff Member

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    @divachyk - thank you. i apologize - somehow i missed this message in the flury. pelohello is resolved now
     
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  7. Guinan

    Guinan Re-Branding

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    Thank you ladies!!!!!!!!!!!!!!!!!!!!!
     
  8. beverly

    beverly Admin (August 2007 Photo) Staff Member

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  9. Guinan

    Guinan Re-Branding

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    I received your email and I will do before the week is out. Thanks again!!!!!
     
  10. An_gell

    An_gell Well-Known Member

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  11. QueenAmaka

    QueenAmaka Live, Love, Laugh :)

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    Thanks so much! I'm in!
     
  12. BabyImaStarr

    BabyImaStarr Super

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    Thanks!!
     
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  13. lavaflow99

    lavaflow99 In search of the next vacation

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    @beverly

    @nysister is unable to access the site and is locked out after renewing

    Thanks!
     
    nysister likes this.
  14. JFemme

    JFemme Well-Known Member

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    @beverly thank you, I have access now :)
     
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  15. nysister

    nysister Well-Known Member

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    lavaflow99 and FlowerHair like this.
  16. nichelle02

    nichelle02 Well-Known Member

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  17. NubianPrincess

    NubianPrincess Member

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    @beverly : Thank you, have access now. :)
     
  18. sapphire74

    sapphire74 Well-Known Member

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    Hi @beverly ! @AudraChanell has renewed her membership and is having problems accessing the full site. Can you help her please?

    Thanks!
     
  19. Leeda.the.Paladin

    Leeda.the.Paladin Well-Known Member

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    @beverly

    Mzteaze is locked out after she renewed her subscription.
     
  20. beverly

    beverly Admin (August 2007 Photo) Staff Member

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    mzteaze likes this.
  21. InsertCleverNameHere

    InsertCleverNameHere Well-Known Member

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    @beverly Add @flowinlocks to the list. She paid a week ago and has been locked out since and hasn't received a response after emailing about the issue.
     
  22. discodumpling

    discodumpling Well-Known Member

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    Hi Beverly @faithVA cannot access the site after her recent account upgrade. Please help.
     
    Last edited: Aug 31, 2015
  23. Dposh167

    Dposh167 Well-Known Member

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    Can I just say that this is obviously an issue that needs to be addressed. I paid my renewal almost 4 days ago and I'm just today getting my access back. That's ridiculous. Is there a disclaimer somewhere that says how long it takes to get access to the site? I've never waited this long...and if I wasn't able to send a private message I would still be waiting. But lhcf sure did take the money out of the account with no problems :confused:
     
  24. C@ssandr@

    [email protected]@ formerly known as "keyawarren"

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    Honey Bee likes this.
  25. beverly

    beverly Admin (August 2007 Photo) Staff Member

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    @Dposh167 I sent you an a detailed email explanation for why this occurred , did you not get it ? if you have a concern about anything related to this forum, please feel free to contact via private message or email. Per the forum rules calling out people or being disrespectful to me or other members may result in your account being suspended. Thank you.
     
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  26. beverly

    beverly Admin (August 2007 Photo) Staff Member

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    All: If anyone contacts you with a subscription/access issue please have them to email me at the customer service email address which is listed in paypal - [email protected] instead of posting their name in this thread.


    Many issues that have been posted were resolved prior to me seeing the post on here since the user also contacted me at my email address. I just failed to mention that before. This method helps me to address issues more efficiently and timely. Thanks!
     
    nathansgirl1908 likes this.
  27. LadyD

    LadyD Well-Known Member

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    My issue is fixed now. Thanks so much @beverly!
     
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  28. MsYoYo

    MsYoYo Well-Known Member

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    I'm so happy that this part of the board can be seen without full access. Thank you @beverly
     
    beverly likes this.
  29. IDareT'sHair

    IDareT'sHair Not Hittin' Paynah

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    @beverly
    @lamaria211 Cannot Post! Please Fix!

    Will also give her your email address.

    Thanks,
    Terri
     
  30. jerseyhaircare

    jerseyhaircare Well-Known Member

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    @beverly
    Thank you so much for your help. I now have full access.
     

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