1. https://longhaircareforum.com/threads/upcoming-changes.849375/
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Suggestion Unable To Access The Full Site

Discussion in 'Suggestions, Requests, Q and A' started by MonaRae, Aug 13, 2015.

  1. MonaRae

    MonaRae Well-Known Member

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    Hello

    @missjones is currently unable to access the full site even after renewing her subscription.

    Please advise.
    MonaRae
     
    Last edited: Aug 13, 2015
  2. beverly

    beverly Admin (August 2007 Photo) Staff Member

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    she should be able to access the full site now. if not please let me know. thanks!
     
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  3. missjones

    missjones Well-Known Member

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    Thanks :grin:
     
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  4. JFemme

    JFemme Well-Known Member

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    Renewed yesterday still not listed as paid up in account upgrades on site @beverly

    thanks :)
     
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  5. divachyk

    divachyk Instagram: adaybyjay

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    @pelohello is unable to access the full site even after renewing her subscription @beverly.
     
  6. Tibbar

    Tibbar Well-Known Member

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    There really needs to be a process in place to resolve this ! Not everyone has a friend on "the inside" :)
    to contact if they get "locked out" after renewal. It seems to be happening to many people.
     
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  7. FlowerHair

    FlowerHair Reclaiming my time

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    I don't know where my post went, but I replied to @JFemme yesterday that if someone gets locked out after renewing their subscription, they can still PM people via Inbox --> Conversations at the top right or they can of course submit a ticket to the administrative staff here (which should be the first thing to do...) Here's the link to the support: https://support.longhaircareforum.com/
     
  8. ilong

    ilong God's Own

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  9. beverly

    beverly Admin (August 2007 Photo) Staff Member

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    @JFemme I will take a look and let you know about your subscription update populating to your account. My understanding is that the subscription end date is in another area of the profile that is hard to find, unlike with the old site
     
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  10. beverly

    beverly Admin (August 2007 Photo) Staff Member

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    @Tibbar there are no friends on the 'inside' which results in certain people getting their problems fixed ahead of everyone else. I read this forum to alert me of issues and also there is a customer service email address that displays in PAYPAL that users can email me if they have problems. However I may be slower in responding to emails because I have had some people email me 3 or more times about the same issues in less than a week. Since I have to sort through all of those messages in an organized fashion that will slow my response time. I appreciate everyone's patience.
     
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  11. divachyk

    divachyk Instagram: adaybyjay

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    Hi @beverly, @KissyKissyLuv asked that I pass this along -- I renewed my subscription but am unable to post, see the whole forum, or pm any active members inside the forum.
     
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  12. ceecy29

    ceecy29 Well-Known Member

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    Hi @beverly

    @JudithO is locked out and unable to access the site.

    "I've been locked out of the site for the past 3 weeks even though I've been billed for renewing my subscription twice. Please can you update that post that Beverly is posting on or PM her telling her that JudithO is locked out? Thanks."
     
  13. faithVA

    faithVA Well-Known Member

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    @beverly


    "Evallusion has resubscribed days ago and still has no access to full forum and can not post."

    Thanks for your help.
     
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  14. KissyKissyLuv

    KissyKissyLuv Member

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  15. Tibbar

    Tibbar Well-Known Member

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    @beverly , I wasn't implying that there are "insiders" who get preferential treatment, what I meant was not everyone is friends with people from the board in real life so they can contact them when they are still active members (on the inside of the board) if they get locked out. I guess I'm thinking of myself, but I wouldn't have an active member to contact to intercede for me if I got locked out. I'm glad this topic is being discussed so now I know what the correct process is. Thanks!
     
  16. beverly

    beverly Admin (August 2007 Photo) Staff Member

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    @Tibbar ok I get what you mean :)
    Thanks for your support!
     
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  17. beverly

    beverly Admin (August 2007 Photo) Staff Member

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  18. Evallusion

    Evallusion Yes, that's really me.

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    I have access now. Thanks @faithVA !
     
  19. EbonyEyes

    EbonyEyes Well-Known Member

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    Thank you Beverly for resolving my issue! And thank you @barbiesocialite for your help as well!
     
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  20. Tibbar

    Tibbar Well-Known Member

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    Thank you @beverly . :flowers:

    I don't post much, but I'm a "power" lurker. Not sure if I can function without my daily fix of LHCF... :headspin:
    I was seriously worried that I'd be locked out without a way of contacting anyone.
     
  21. Ganjababy

    Ganjababy Well-Known Member

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    Duff just pmd me and said she cannot fully access the site
     
  22. beverly

    beverly Admin (August 2007 Photo) Staff Member

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    Thank you Ganjababy

    Duff has full access now
     
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  23. Duff

    Duff Well-Known Member

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  24. FlowerHair

    FlowerHair Reclaiming my time

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    Hello @beverly
    @JFemme has been unable to log in for a week now. Can you please help her? Thanks.
     
  25. NaturallyATLPCH

    NaturallyATLPCH Well-Known Member

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    @oneastrocurlie is having this issue as well. She just renewed her subscription and can't get full access to the site.
     
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  26. NaturallyATLPCH

    NaturallyATLPCH Well-Known Member

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    @beverly, @oneastrocurlie has renewed and still can't get full site access.
     
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  27. FlowerHair

    FlowerHair Reclaiming my time

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  28. IDareT'sHair

    IDareT'sHair Not Hittin' Paynah

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  29. chocolat79

    chocolat79 Well-Known Member

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    Hi @beverly
    @QueenAmaka cannot fully access the site for about 2 weeks now. She said she's sent an email with no response. Please advise and thank you in advance.
     
  30. crlsweetie912

    crlsweetie912 Well-Known Member

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